Major Achievements Automated Provisioning As a result to this project implementation, a manual process averaging between 5 - 7 days was automated and reduced significantly to less than 10 minutes, which increased productivity and customer satisfaction. Several products were included in the automated provisioning process, this meant a customer quote could be provisioned and billed automatically, these include hosted desktop, secure share, hosted exchange and vmware. Active Directory Management A responsive ASP web application was written and implemented to allow authenticated active directory (AD) users to be able to create, view, update and delete users within a specific organizational unit. This web application was so successful and beneficial in house, it was rolled out to a premium customer shortly after, to allow them to utilize AD functionality with a clean and simple interface. Systems integration project I successfully created a middle ware application called Solartask, that allows two established independent system to be utilized to their full potential. Solartask is a 24/7 operative program that captures alerts from a network monitoring system, the alerts are converted into a ticket along with all the necessary information the service desk delivery team need to be able to deal with the ticket. Solartask uses data from both independent system and collaborates the data to maximize the information usability. Roll Summary I joined GCI in May 2013 immediately after graduating from university to complete a full systems integration project. This project involved the automation and processing of network monitoring alerts and turning them into meaningful tickets. During this project, I had to go through the full product life cycle which helped me streamline the process from an alert to an acknowledged ticket ready for the service desk delivery team to action the ticket.